Privacy Policy

Last updated: March 31, 2026

Introduction

Welcome to ClubsHub’s Privacy Policy. We are committed to safeguarding the privacy of sports clubs, players, and administrators using our Fine Tracker and Club Management System. This document outlines how we collect, use, and protect your data.

Information We Collect

We collect and process the following categories of information:

  • Club details (e.g., name, location, and contact information)
  • Player data (e.g., names, contact details, and team assignments)
  • Fine and subscription records (e.g., amounts, payment status, and collection history)
  • Payment information processed through GoCardless (e.g., bank details for direct debit setup between clubs and players)
  • Usage data (e.g., IP addresses, browser type, and interactions with our platform)

How We Use Your Information

We use your information for the following purposes:

  • Providing and maintaining our Fine Tracker and club management services
  • Recording and managing player fines, subscriptions, and administrative actions
  • Facilitating payments between clubs and players via GoCardless
  • Generating reports and analytics for club management
  • Improving user experience and optimizing platform performance
  • Complying with legal obligations or enforcing our Terms of Service

Lawful Basis for Processing

We process your data under the following legal bases:

  • Your consent, when explicitly provided
  • Performance of a contract, to deliver our services to you
  • Compliance with legal obligations, such as tax or regulatory requirements
  • Legitimate interests, such as improving our platform and services

Data Sharing

We do not sell your data. However, we may share your data with:

  • GoCardless, our payment processing partner, to facilitate direct debit payments between clubs and players
  • Analytics tools to improve our services
  • Law enforcement or regulatory bodies, if required by law
  • Partners assisting in service delivery, under strict confidentiality agreements

GoCardless and Payment Data

When you set up payments through our platform:

  • Payment details are processed and stored securely by GoCardless, not by ClubsHub
  • We only receive confirmation of payment status, not your full banking details
  • GoCardless is authorised by the Financial Conduct Authority (FCA) and adheres to strict security standards
  • For more information, see GoCardless’s Privacy Policy

Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. After this period, data is securely deleted or anonymized.

Data Security

We implement advanced security measures, including encryption, access controls, and regular audits, to protect your data. However, no system is entirely secure, and we encourage users to take precautions such as securing their login credentials.

International Data Transfers

If your data is transferred outside your country, we ensure it is protected under applicable data protection laws. For instance, we rely on Standard Contractual Clauses (SCCs) for transfers outside the EU.

Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Accessing your personal data
  • Correcting inaccurate or incomplete data
  • Requesting deletion of your data
  • Objecting to or restricting data processing
  • Data portability requests

To exercise these rights, contact our support team at [email protected].

Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website, and significant updates may be communicated directly to users.